Which call centers in India are good to hire for a startup?

 There are many call centers that can be good for startups but it is hard to be sure unless you work with them. I have already worked with Vcarecorporation in the past and their work has been outstanding. They are right up there with some of the pioneers in the industry like Convergys. The only difference is that they are more approachable if you are a startup.

They have cost-competitive prices for their services, which range from customer care to tech support to telemarketing. They have clients covered on all fronts, be it security of data or accurate reporting. As a past client, I find them the most suitable for new startups that are only just beginning to grow. I recommend that you choose Vcare if you have a need for anything over 10-seater call center. But you can always reach out and check with them about what they can handle.

One another thing, Vcare also has very good software expertise. So, it is very easy to do what other big companies are doing at a fraction of the cost. You can personalize IVR messages, leverage analytics and add self-care as part of the whole customer experience. All in all, they provide the best bang for the bucks and that is exactly what a startup needs.

Make a Difference in Your Business with Outsourced Call Centers India

 Planning long-term for a business is very important in the competitive world of today. Short-term planning and decisions might give you an instant edge, but won’t actually take your business anywhere. Like in the case of call center outsourcing, you have to strive for long-term stability over immediate gains. And in this day and age, there is nothing better than outsourced call centers India when it comes to choosing a long-term partner for business success.

Why Call Center Outsourcing India?

There are countless arguments that can be made for why a particular vendor is better than another. But when it really come down to it – cost, consistency and care – are all what matter the most. Running a call center with the sole purpose of making a profit can actually get you in trouble. It is all about finding the right balance between the three virtues, and call center outsourcing India has just the right mix. Below are some compelling reasons why call centers in India should be your automatic choice:

Never-ending supply of call center talent

With a population of well over 1 billion, India has no dearth of people. And when it comes to call center hubs like Delhi NCR, Bangalore and Pune, there are millions of job applicants. Therefore, the call center services company India have the option to choose from the cream of the crop. Also, as they are supplied by a never-ending talent pool, they can recruit agents quite easily whenever there is a new requirement. So, there is no lack of scalability, if you choose India as your destination for outsourcing.

Politically stable country

Countries like Philippines and China, which are in direct competition with India are nowhere near as stable. India has a strong democratic government that is well-supported by the people. Also, the urban areas where call centers are located have no known history of frequent natural disasters. So, when you use outsourced call centers India, you do not have to constantly check what’s happening in the country. If you have never outsourced before, then you would not know how critical this aspect can be in an outsourcing venture. Renowned companies across the globe prefer India because they have confidence in its stability.

Lower value of currency when compared to the developed world

Whether it is the US, Europe or Australia, the currency value in developed countries is higher when compared to India. So, if you are in any of these regions, selecting India should be a no-brainer. There is a possibility for you to bring down your call center expense by up to 2-4 times quite easily by choosing call center outsourcing India.

Ideal talent for call center industry

Indians are mostly polite and this is an essential trait for the call center industry, especially inbound call center services like customer care and tech support. And, when we talk about tech support, India has one of the highest number of engineers passing every year from the colleges. So, the talent you get here is naturally the best for running your call center operation. 

World-class call center infrastructure

India might not be one of the richest countries in the world, but it definitely has some of the finest call center infrastructure in the world. From buildings to software to networking equipment, you will find many companies that are more than prepared to handle your business from the get-go.

Vcare is a call center services company India with tremendous prestige around the globe. It has a portfolio of many eminent clients and has delivered successful projects time and again.

Mobile Applications For Outsourced Call Centers

Inexpensive mobile phones and mobile operator services have changed the way we connected with each other. Gone are the days when phone calls were expensive and sending letters was considered a feasible option. You can connect with the world around you at a touch of a button and can use a variety of applications to accomplish your routine tasks. Whether you want to order groceries or book a doctor’s appointment, you can seamlessly accomplish every such task with the aid of your smartphone. As mobile phones revolutionized into smartphones, businesses realized the potential of this gadget. This led to the invention of applications that turned out to be quite user-friendly. Booking a cab, ordering meals, and reserving the best seats for an upcoming movie show; all such tasks are simplified due to innovative mobile applications. It can be said today’s smartphones are nothing less than a small PC that fits in your pocket and helps you do whatever you wish to while living life on the run. 

Mobile App For The Call Center Industry

The paradigm shift in the development of mobile technology has opened new avenues for profit generation and businesses from all verticals are taking advantage of this opportunity.  Amidst all this, a few outsourcing call centers in the USA and in many other parts of the world have started integrating the work process in mobile apps. These apps enable real-time tracking of consumer requests and queries; thereby proving to be an asset for various call center processes. The main aim of integrating outsourced customer care services in mobile applications is to reach out to tech-savvy target audience formed by mostly Millennials. Call centers today aren’t just dealing with cranky and oblivious customers; they are tackling with request and questions of well-informed Millennials, who know what they want and how they want.

Why Is A Mobile Application Required?

A mobile application for businesses that render direct response call center services or any other outsourcing solution is imperative. It is required for a multitude of reasons, a few of which are mentioned below:

·         It enables a better customer service support along with an enhanced service experience.

·         Mobile apps can resolve issues that can otherwise consume a lot of time and money.

·         It helps customers connect with you as per their requirement at any hour of the day.

·         The call-back solution that is one amongst the amazing features offered by such applications help call centers address more issues and answer more queries each working day.

·         Mobile apps can also act as a gateway to offer customers complimentary rewards and compensation.

·         These applications can also be a great tool to amass constructive feedback and to keep a track of customer journey to modify process as per the requirements and expectations of customers.

                     

These are just a few factors that make mobile application development a lucrative investment for businesses in the call center outsourcing domain. If you have not invested in a customized mobile app for your call center yet then consider doing so to get ahead in the race to success.