Friday, February 17, 2023

ACP program enrollment provides what type of benefits?

 High-speed internet is a must of contemporary life, yet many Americans may not be able to afford it due to high monthly costs and other barriers, especially if they reside in rural regions or on tribal grounds. The Federal Communications Commission will commence the $14.2 billion ACP program enrollment (ACP) on December 31, 2021, as a component of the Biden-Harris administration's bipartisan infrastructure plan, to solve this issue.



While the list of providers involved in this programme changes from state to state, for many places it includes prominent ISPs like Verizon, Xfinity, and AT&T. The programme is meant to provide low-income households with monthly savings towards their internet connection. And as of right now, "almost 10 million families" have signed up for the programme, according to fresh data released by the White House on Monday.

Exactly why was the ACP founded?

Amounting to nearly $14.2 billion in financing, the national verifier ACP application is a component of the 2021 Infrastructure Investment and Jobs Act, which was approved by Congress. It took the place of the Emergency Broadband Benefit Program, which had been implemented during the COVID epidemic as a temporary solution. Over 11.5 million homes have already signed up for the ACP as of right now.

The ACP enrollment platform offers eligible families a discount of up to $30 per month on internet access and up to $75 per month for homes on qualified tribal territories. If eligible families donate more than $10 but less than $50 towards the cost of a laptop, desktop computer, or tablet from participating providers, they can additionally get a one-time rebate of up to $100. In the upcoming weeks, more details on the actions that existing EBB users must do to keep receiving the ACP benefit after March 1, 2022, will be made available. To ensure that eligible families continue to receive this significant benefit, counties are strongly encouraged to make use of these tools and inform people of any changes.

What Provides the ACP enrollment platform?

For qualifying low-income households, the Affordable Connectivity Program offers discounts of up to $30 per month on home broadband or cellular plans that include data from a partnering provider. This reduction might amount to up to $75 per month for people who reside on tribal territories. A one-time $100 discount on the purchase of a laptop, tablet, or desktop computer from a partnered supplier is also available to all qualified households.

Homeless people are eligible for the benefits of ACP billing services even if giving an address is necessary. Applicants may specify their nighttime residence, which may be a homeless shelter or a street corner. Housing status is not a question on the application.

Furthermore, service cannot be refused because of a person's bad credit history or the fact that their household's services were previously cut off for nonpayment.

A Social Security number is not required from applicants when they apply for the benefit. 

According to a study by the Benton Institute for Broadband and Society that looked at the same eligibility requirements for the Emergency Broadband Benefit, 10 million enrollments in the program's first two months is nothing to laugh at, but it may still be considerably less than the number of households eligible for the programme. Less than one-third of eligible families have signed up so far, according to the report's authors, who estimate that 36 million Americans may be eligible for this discount.

Monday, February 13, 2023

4 Common Myths about Outsource Call Center Services

 Business process outsourcing (BPO) services have grown in popularity as businesses are under pressure to save costs without sacrificing quality. According to a news release from Technavio Research, the worldwide BPO industry is anticipated to grow by $40.16 billion between 2021 and 2025. It is obvious why an increasing number of businesses depend on outsourcing. Finding a trustworthy BPO partner to outsource call center services has several advantages.




Before you make a final choice, it's critical to consider both the benefits and downsides of outsourcing, just as with any other good or service. However, it's also crucial to make sure you're informed on common business falsehoods. Here are a few outsourcing myths to keep in mind as you decide what would work best for your company.


Common myths about Outsource call center services

There are many misconceptions regarding top call center outsourcing companies. For instance, some individuals consider it to be extremely pricey, while others consider it to be unreliable. However, the reality is that call centre outsourcing may help you grow your company.


1. Outsourcing business processes raises your risk of a data breach.


In this day and age of pervasive cybercrime, worrying about data security makes sense. To secure their clients' data from breaches and hackers, several call centre outsourcing companies have implemented sophisticated cybersecurity rules and solutions. Additionally, you can locate an outsourcing partner with knowledge of your business if you want regulatory compliance (e.g., healthcare or financial services).


2. Outsourcing call centres results in worse customer service.


Several BPO companies on the market offer excellent customer service. Our Inbound call center outsourcing process has access to a database of more than 500 thoroughly verified nearshore and offshore vendors with U.S. locations. We can match you with a call centre outsourcing partner who meets your demands and objectives after evaluating your company's needs. You may also impart training directives, and continuing performance evaluation will guarantee that the service you select satisfies your requirements.


3. Only huge businesses benefit from outsourcing.


In reality, outsourcing is a great method for smaller businesses with limited resources to access qualified customer support personnel without spending the time and money required to run an internal contact centre.


4. It's challenging to choose the best outsourcing partner.


It's not difficult to choose the ideal BPO supplier. Our call centre outsourcing advice services might help you save a lot of time and money if you'd want to streamline the procedure. Our technology consultants can find vendors that can satisfy your specific needs by drawing on their significant contact centre industry knowledge, and they can also put you in touch with reputable BPO vendors.


Last Word


There are several misconceptions about call centre outsourcing services. However, the truth is that providing high-quality customer service may be outsourced economically and effectively.


If you're thinking about outsourcing your contact centre services, don't let the myths stop you; conduct your homework and choose a dependable outsource back office provider that can satisfy your unique requirements and objectives.

Regardless of size or industry niche, every business needs to provide exceptional customer service. For you to concentrate on what you do best—running your business—we strive to offer an excellent call centre service at a price that is both reasonable and effective.