Make a Difference in Your Business with Outsourced Call Centers India

 Planning long-term for a business is very important in the competitive world of today. Short-term planning and decisions might give you an instant edge, but won’t actually take your business anywhere. Like in the case of call center outsourcing, you have to strive for long-term stability over immediate gains. And in this day and age, there is nothing better than outsourced call centers India when it comes to choosing a long-term partner for business success.

Why Call Center Outsourcing India?

There are countless arguments that can be made for why a particular vendor is better than another. But when it really come down to it – cost, consistency and care – are all what matter the most. Running a call center with the sole purpose of making a profit can actually get you in trouble. It is all about finding the right balance between the three virtues, and call center outsourcing India has just the right mix. Below are some compelling reasons why call centers in India should be your automatic choice:

Never-ending supply of call center talent

With a population of well over 1 billion, India has no dearth of people. And when it comes to call center hubs like Delhi NCR, Bangalore and Pune, there are millions of job applicants. Therefore, the call center services company India have the option to choose from the cream of the crop. Also, as they are supplied by a never-ending talent pool, they can recruit agents quite easily whenever there is a new requirement. So, there is no lack of scalability, if you choose India as your destination for outsourcing.

Politically stable country

Countries like Philippines and China, which are in direct competition with India are nowhere near as stable. India has a strong democratic government that is well-supported by the people. Also, the urban areas where call centers are located have no known history of frequent natural disasters. So, when you use outsourced call centers India, you do not have to constantly check what’s happening in the country. If you have never outsourced before, then you would not know how critical this aspect can be in an outsourcing venture. Renowned companies across the globe prefer India because they have confidence in its stability.

Lower value of currency when compared to the developed world

Whether it is the US, Europe or Australia, the currency value in developed countries is higher when compared to India. So, if you are in any of these regions, selecting India should be a no-brainer. There is a possibility for you to bring down your call center expense by up to 2-4 times quite easily by choosing call center outsourcing India.

Ideal talent for call center industry

Indians are mostly polite and this is an essential trait for the call center industry, especially inbound call center services like customer care and tech support. And, when we talk about tech support, India has one of the highest number of engineers passing every year from the colleges. So, the talent you get here is naturally the best for running your call center operation. 

World-class call center infrastructure

India might not be one of the richest countries in the world, but it definitely has some of the finest call center infrastructure in the world. From buildings to software to networking equipment, you will find many companies that are more than prepared to handle your business from the get-go.

Vcare is a call center services company India with tremendous prestige around the globe. It has a portfolio of many eminent clients and has delivered successful projects time and again.

Stay Stable in Times of Crisis with Call Center Support Outsourcing

Everyone talks about a good contingency plan, but very few have it. Especially when it comes to call center services, there is rarely any entrepreneur who goes above and beyond to safeguard his customer-facing image. But times of crisis like the Covid-19 outbreak has shown us the value of call center support outsourcing.

                                                                                       

How Specialist Call Center Support Outsourcing Can Help?

When there is a crisis-like situation, you are unable to maintain the consistency of work because of an unavailability of workforce. But when you outsource call center services to a specialist, it becomes a much better alternative in the longer run. Have a look at some reasons why:

·         Access to experienced agents who are so well drilled in their responsibilities that they can maintain high standards of work even from home

·         Availability of cloud-based infrastructure to provide a stable platform for call center support from home

·         Rigorous monitoring of DPA and SLA to ensure security and due diligence in daily work

In some cases, experienced call center services veterans even have in-house call center software development and customization capabilities. This means that if there is any technical issue or customization required, you do not have to go elsewhere.

Key Virtues of Call Center Support Outsourcing Vendors

If you want to stabilize your customer-facing operations, then you need the services of call center support outsourcing vendors that are well-prepared to meet your every requirement. Have a look at some of their important attributes/virtues:

Vertical scalability

In a call center India operation, you can have a flood of new calls that can be very difficult to handle in the time of crisis. So, you need a workforce that can be increased at any time you want.  A scalable partner can become a worthy asset for your business – in the present and in the future. Above all, it can help you stay relevant when your competitors are falling apart due to crisis.

Contingency for in-house support

If you run a mixed call center operation i.e. some percentage of in-house employees and some offshore employees, you give yourself the best chance to get out of a tough situation. Even if there is a problem in your part of the world, you can get the work done from the other part of the world. Although the scale and level of work will be compromised to some level, but you would still be able to do better than your competitors.

Removes burden off your shoulders

The person who actually cares for your business is not your hired employees but ‘you’. When there is a crisis situation, you need to make several critical decisions and at the right time. In such scenarios, you cannot be encumbered with multiple other tasks like running an inbound or outbound call center, or administering back office support services. You require a free mind and that is only possible if you outsource call center and other ITES work to a competent vendor like Vcare.

Zeal to work hard for clients

While every vendor says that they have the zeal to succeed for their clients, the one who actually care are very few. When things go wrong, you need a partner that you can rely on completely. Have a look at the portfolio of your vendor to see its consistency. At Vcare, we let our work speak for our brand, as it is evident from the long line of successful projects that we have delivered year after year.

Vcare is one of the most reputed call center services company in the world. It has a proven track record and can provide support to your customers 24x7x365.

Unearthing the Hidden Advantages of Call Center Outsourcing Companies

Running a call center successfully is no mean feat. There are many dynamics that need to be managed carefully, which can leave you exhausted and with very little energy for main product/service. So, why not outsource call center services and maintain your focus on core process services. In case, you are hesitant about outsourcing, then have a look at some amazing secret benefits of call center outsourcing companies that will surely change your mind.

The Hidden Call Center Benefits Unleashed

Call centers are known to provide great cost savings and at the same time access to skills and resources. But there are certain hidden benefits as well. If you think conventional benefits of call center business outsourcing are not useful for you, then may be the following advantages will change your mind:

Explore a new market and build new contacts

Call center outsourcing to a company located faraway might seem like a difficult decision. But it can offer your company an advantage like no other. As you visit the vendor’s location, you get to meet new people, familiarize yourself with a new culture and most importantly access to a whole new market. As you develop new contacts, you get new avenues to sell your product or service. Partnership with experienced call center outsourcing companies can be more beneficial when it comes to building new contacts in an unexplored region.

Sharing of burden and blame

The call center operations of today are more intricate than ever. Due to a myriad of compliances and regulations, you might find yourself backed against a corner. And any mistake from your side can be critical for your business. But when you outsource call center services, you get to share the burden of work with someone who is already proficient in this field. You can also envisage SLAs that free yourself of the blame if things go wrong. By laying down the SLAs, you can make the vendor the owner of certain aspects of your call center operations e.g. if the call abandonment rate is set at a particular value, then your vendor has to oblige. If it deters or does not deliver as per the agreement, the blame will be his.

Opportunity to exploit currency exchange rate

Offshore outsourcing can become the magic wand for a business, turning its fortunes completely. A company in the developing country can offer a company in the developed world immense cost benefits. Especially if you outsource to countries like India that have excellent call center infrastructure and good English speakers, you can keep up the quality of operation high and still benefit greatly. For example, a company in the US can cut down the cost of call center operation by 2-4 times easily, if it decides to outsource call center services to India.

Scalability benefits

When a company outsources call center, it does not foresee the future impact of this venture. Due to shortsightedness, many companies end up with call centers India outsourcing partners with limited workforce. So, when their business grows and they need more employees to handle the phone stations, they simply do not get the desired workforce. The result is substandard call center operations and higher rate of call drops. But with scalable call center outsourcing companies like Vcare, you can scale the level of operation exactly as per your choice and needs. More importantly, you get access to talented workforce, which enables you to keep up the level of service high all the time.

Vcare is a prominent call center outsourcing company with decades of experience in the call center industry. It has experienced managers, agents and QAs who have already delivered many successful projects in the past.

Why has inbound call center outsourcing been so popular so far?

In recent years, call centers have become an inseparable part of the business operation. Mainly, inbound call centers have gained popularity due to their ability to shape the image of a brand. The voice of a call center agent is the first thing a customer hears when trying to contact a brand. Therefore, this first contact becomes crucial to shape your image in the eyes of a customer. But, due to its many limitations, financial and time-related, internal call centers cannot maintain a high level of service. This is the main reason why outsourcing inbound call centers have become the preferred means of business owners when it comes to serving their customers.

Difference between the Importance of outsourcing of Inbound and Outbound Call Centers

Inbound call centers are an integral part of a company's operations. While outbound call centers help you find new customers for your business, outsourcing call centers helps you keep your existing customers. In an outbound call center outsourcing company, agents serve as promoters of their brand and work closely with their sales team. But, the inbound call centers are the ones that have a great influence on the image of your business.

When a customer calls, inbound call center agents must be prepared to handle any situation. There is no advantage of any proactive information as in the case of outgoing calls. Incoming agents must be logical, well versed in their process and must have the talent to establish a good relationship with difficult clients. While both types of call centers are important, outsourcing of inbound call centers is a decision that should be considered more carefully.

5 Reasons why outsourcing the Inbound call center is popular?

Outsourcing call centers allows you to share the burden of your work with a partner, which makes it an ideal choice for companies. Below are some compelling reasons why outsourcing inbound call centers are popular:

1. It offers a cost advantage: managing an internal department implies a large capital investment. From agents to software and infrastructure, you must spend a lot on the acquisition of resources. But when you outsource, you get a ready apartment with a convenient subscription. In modern times, companies are too busy managing their central processes and prefer not to make large capital investments, which are why; they prefer outsourcing of inbound call centers.

2. Experienced and talented workforce: Finding the right talent for a job as critical as the incoming call center can be a major nuisance. Established call center agents can be the difference between instant success and complete failure. A call center like Vcare with decades of experience in the field has a competent workforce in all capacities, from agents, TL, managers and QA. Access to the right talent for the job is a reason big enough for the popularity of outsourcing call centers.

3. Access to multiple services: call center work is not limited to incoming call centers only. There are different types of services, such as inbound, outbound and administrative, that companies require performing a variety of tasks. As outsourcing providers specialized services that serve different niches, they become an integral part of business operations.

4. Access to relevant software: a call center outsourcing company has access to all the appropriate software solutions that are needed for the effective provision of services. In addition, agents are already experts in working on the software, which denies the need for training. Therefore, outsourcing callcenters India becomes a useful and convenient option for companies.

5. KPI monitoring: An internal call center operation does not have the experience to monitor KPIs, which leads to inconsistency. However, a competent call center provider like Vcare has quality managers and analysts who understand the value of essential KPIs such as AHT, FCR, CSAT, etc. Therefore, they always administer KPI scrupulously and ensure consistent and high quality operation.