Running a call center successfully is no mean feat.
There are many dynamics that need to be managed carefully, which can leave you
exhausted and with very little energy for main product/service. So, why not outsource call
center services and maintain your focus on core process services. In
case, you are hesitant about outsourcing, then have a look at some amazing
secret benefits of call center outsourcing companies that will surely
change your mind.
The Hidden Call Center Benefits Unleashed
Call centers are known to provide great cost
savings and at the same time access to skills and resources. But there are
certain hidden benefits as well. If you think conventional benefits of call center business
outsourcing are not useful for you, then may be the following
advantages will change your mind:
Explore a new market and build new contacts
Call center outsourcing to a company located
faraway might seem like a difficult decision. But it can offer your company an
advantage like no other. As you visit the vendor’s location, you get to meet
new people, familiarize yourself with a new culture and most importantly access
to a whole new market. As you develop new contacts, you get new avenues to sell
your product or service. Partnership with experienced call center
outsourcing companies can be more beneficial when it comes to building
new contacts in an unexplored region.
Sharing of burden and blame
The call center operations of today are more
intricate than ever. Due to a myriad of compliances and regulations, you might
find yourself backed against a corner. And any mistake from your side can be
critical for your business. But when you outsource
call center services, you get to share the burden of work with someone
who is already proficient in this field. You can also envisage SLAs that free
yourself of the blame if things go wrong. By laying down the SLAs, you can make
the vendor the owner of certain aspects of your call center operations e.g. if
the call abandonment rate is set at a particular value, then your vendor has to
oblige. If it deters or does not deliver as per the agreement, the blame will
be his.
Opportunity to exploit currency exchange rate
Offshore outsourcing can become the magic wand for
a business, turning its fortunes completely. A company in the developing
country can offer a company in the developed world immense cost benefits.
Especially if you outsource to countries like India that have excellent call
center infrastructure and good English speakers, you can keep up the quality of
operation high and still benefit greatly. For example, a company in the US can
cut down the cost of call center operation by 2-4 times easily, if it decides
to outsource
call center services to India.
Scalability benefits
When a company outsources call center, it does not
foresee the future impact of this venture. Due to shortsightedness, many
companies end up with call centers India outsourcing partners with
limited workforce. So, when their business grows and they need more employees
to handle the phone stations, they simply do not get the desired workforce. The
result is substandard call center operations and higher rate of call drops. But
with scalable call
center outsourcing companies
like Vcare, you can scale the level of operation exactly as per your choice and
needs. More importantly, you get access to talented workforce, which enables
you to keep up the level of service high all the time.
Vcare is
a prominent call center outsourcing company with decades of experience in the
call center industry. It has experienced managers, agents and QAs who have
already delivered many successful projects in the past.